Our Refund Policy
At Ginny Jewels, every piece is meticulously crafted using natural or lab-grown diamonds and is often made to order. Owing to the bespoke nature of our jewellery and our commitment to exceptional craftsmanship, all purchases are final, and we do not offer refunds once an order has been placed. This policy allows us to maintain the authenticity, quality, and integrity of every creation.
All sales are final. Because our jewellery is made to order and often personalised, we're unable to offer refunds once an order has been placed.
Order Cancellations
Cancellation requests can only be accommodated before your order enters the production process. Once manufacturing has begun or the order has been dispatched, it can no longer be cancelled.
If you wish to request a cancellation, please contact our customer support team at the earliest. All requests are subject to the current status of the order.
Damaged or Incorrect Orders
Every order is carefully inspected and securely packaged before dispatch. In the unlikely event that your jewellery arrives damaged, defective, or you receive an incorrect item, please notify us within 48 hours of delivery.
To help us investigate your request, please provide:
- Your order number
- Clear photographs of the product and packaging
- A brief description of the issue
Once your request has been reviewed and verified, our team will assess the issue and work towards an appropriate resolution, such as a replacement, repair, or any other suitable remedy where applicable.
Need Assistance?
If you have any questions regarding your order or this policy, our customer support team is always happy to assist you. We are committed to providing a transparent, seamless, and trusted shopping experience from the moment you place your order until it reaches your doorstep.
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