Frequently Asked Questions
Our natural diamonds are ethically sourced from trusted global suppliers who follow internationally recognised sourcing standards. Our lab-grown diamonds are created using advanced technology, offering the same brilliance, durability, and beauty as natural diamonds.
Yes. Depending on the diamond you choose, your jewellery is accompanied by certification from internationally recognised laboratories such as IGI or GIA, confirming its authenticity and quality.
Yes. We offer customisation for selected designs, including your preferred diamond type, metal, setting, and engraving options. Our team will help bring your vision to life.
You can refer to our Ring Size Guide for detailed sizing instructions. If you're unsure, our jewellery experts are happy to assist you in finding the perfect fit.
Yes, engraving is available on selected jewellery pieces. Character limits may vary depending on the design. Please note that personalised or engraved jewellery cannot be modified once production has begun.
Most of our jewellery is made to order and requires 7–15 business days for production. Once dispatched, international deliveries to Canada, the UK, and Australia typically arrive within 5–10 business days.
Every order is shipped in secure, discreet outer packaging to ensure safe transit. Inside, your jewellery is beautifully presented in premium Ginny Jewels packaging, making it perfect for gifting.
Yes. Every shipment is fully insured while in transit and shipped through trusted international courier partners. You'll also receive tracking details once your order has been dispatched.
Orders can only be changed or cancelled before production begins. Once your jewellery enters the manufacturing process or has been dispatched, modifications and cancellations are no longer possible.
We accept major credit and debit cards along with other secure payment options available at checkout. All transactions are processed through trusted payment gateways to ensure a safe shopping experience.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging. Our team will review the issue and provide an appropriate resolution.
If you need assistance before or after placing your order, our customer support team is always available to help. Simply get in touch through our website, and we'll be happy to answer your questions.